Utter frustration!

A friend of mine told me of the advantages of an Internet server that far surpassed the one I was using. I was with British Telecom and had been since I first went on-line years ago. Recently, I’d become more and more dissatisfied with BT and welcomed the chance of a change.
I signed up with Talk-Talk and it looked pretty good. Free telephone calls both local and international and 8meg Broadband for £29 per month!
BT weren’t happy about losing a customer and played dirty by pulling the plug on my Internet connection a week before I was due to be connected to Talk-Talk. However, a call to them resulted in their sending me a new modem and CD installation guide within 24 hours. I was well pleased.
Unfortunately there was a gremlin lurking about somewhere and after frantic efforts to install the modem, I failed miserably. I was on their help-line for over half an hour at 10p per minute trying to get the bloody set-up running. The advisor eventually admitted defeat and said that the modem was obviously at fault and another would be sent to me in about seven days!
SEVEN DAYS, ffs!!!!! This just wasn’t on! I contacted Talk-talk after waiting in a queue for about 20 minutes and complained most vociferously!
I managed to get a replacement in three days and this time, the installation was a success. However, I could neither send nor receive e-mail!
I tried for two days to resolve this. When I finally got it running, I found I had 6,000 e-mails sent to me. They were old e-mails I’d received and deleted months ago. Wtf is happening?